ReelPe's refund mechanics are built directly into how campaigns are funded and settled — not a manual, request-based process. This page explains exactly when money moves and in which direction.
For BrandsWhen you fund a Drop, the full budget is held in escrow — it is never released to ReelPe or to Creators until a submission is approved. If a Drop:
then the unused portion of the escrowed budget is automatically refunded to your original payment method via our payment partner. No request or support ticket is required to trigger this — it happens as part of the campaign lifecycle. Refunds typically reflect in your account within 5–7 business days, depending on your bank/card issuer's processing time.
Amounts already released to Creators for approved submissions are not refundable to the Brand — approval is final once a payout has been settled.
For CreatorsIf your submission is rejected during review, no payment is made — there is nothing to "refund" because no charge occurred. If your submission is approved, the reward (minus ReelPe's service commission) is transferred to your registered UPI ID or bank account and is final.
If a payout transfer fails due to incorrect UPI/bank details on file, correct your payout details in your wallet and the transfer will be retried — this is not a refund scenario, it's a retry of the same settlement.
You may stop using ReelPe at any time. Any Drop already live and funded by a Brand continues to run per its stated rules until it expires or is closed; a Creator's already-submitted, approved payouts are unaffected by later account cancellation.
If you believe a settlement or refund did not process as described above, contact us — see Contact Us — with your account details and the Drop/transaction ID, and we will investigate.